Uber Auto has switched to a cash-only model as part of its new Software-as-a-Service (SaaS) approach. Riders must pay drivers directly via cash or UPI, as digital payments through the Uber app, Uber credits, and promotions are no longer accepted. Uber now acts only as a platform to connect riders with drivers, with no trip-level commissions or cancellation fees. Fares are suggested but ultimately decided by the driver and rider. Uber won’t handle fare disputes but remains available for safety concerns.
