Pegasus Airlines has boosted customer and employee satisfaction by integrating Microsoft Azure AI Services. The airline’s use of AI, including the FlyBot virtual assistant and HR solutions, doubled customer satisfaction and increased employee satisfaction by 20%. Microsoft commended the airline’s innovative use of AI, recognizing it as a leading example in the aviation industry. The collaboration also includes real-time support and personalized travel recommendations.
Anamika Chauhan is a Senior Content Writer at TBO Academy. Specializing in B2B content, she works closely with the marketing team to bring out the outlook about the industry in her write-ups. Connect with her on LinkedIn or write to her at anamika.chauhan@tbo.com