American Airlines tests complimentary in-flight Wi-Fi on select routes, including Charlotte to Raleigh, Durham, Jacksonville, and Miami to Chicago O’Hare. This initiative is part of the airline’s efforts to enhance customer experience, led by its new Customer Experience organization. American offers Wi-Fi packages starting from $10, and T-Mobile customers receive free texting and streaming. The move aims to stay competitive with other airlines offering free Wi-Fi, like United and Delta.