Bengaluru’s Kempegowda International Airport has achieved ACI’s Level 5 Customer Experience Accreditation, the highest global standard for passenger experience. Recognized for its integrated, passenger-centric approach, the airport excels across design, operations, and service delivery. This reflects a broader shift where airports are evolving into experience-driven hubs, competing globally on service quality, innovation, and traveller satisfaction.
Anamika Chauhan is a Senior Content Writer at TBO Academy. Specializing in B2B content, she works closely with the marketing team to bring out the outlook about the industry in her write-ups. Connect with her on LinkedIn or write to her at anamika.chauhan@tbo.com