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About this course 1.6K People have enrolled this course

Art of Soft Skills

Active listening is the art of listening to understand. While practicing Active Listening, individuals don’t listen to reply but to completely understand the content (what the customer is saying) and the context (what the customer is feeling).

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Intermediate

20-30 Min

English

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229

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Review(s) - (229)

This was a good refresher course for me. Its always good to brush up on one's customer service skills. - WOLBAN TRAVELS (WOLBAN TRAVELS LTD)

Explain briefly and support with useful information, Thanks TBO academy - Abeer (Happy travel agency)

Very Good Course - fatehi almaqableh (Fayez Travel Agency (Khamis Mushait))

Love it - JESSICA P.CLARKSON (Head GSA Nigeria)

Musa Muhammad (Abeer Travels and Tours Ltd)

Really enjoyed the skills, learnt more than expected

Ifeoma Adegoke (NEWPAGE INTEGRITY CONCERNS)

WOW. THIS COURSE IS QUITE INTERESTING. KNOWING MORE ABOUT CLIENTS IS QUITE REVAILING. THANKS

Siddhesh Vichare (Info Arabia Tourism Consultant(RAK))

Wrong answers should be visible at the end of result to know the correct answers.

Michelle Jackson

Well worth doing this course. gives plenty of insight.

Kapil (DelightWorld)

It will nice but if this one based on Video than it will impact more and easy to remember.

VIJENDRA SINGH RATHORE (DREAM HOLIDAY EXPERT)

This is nice capsule on art of Soft skills.But i recommend to include more audio video presentations and digital clips to enhance the experience of learning. it will make great impact on learning things. Thanks.

Rimzee Razvi (Universal Travels & Tourism LLC (SHJ))

helpful

YVONNE KILONZO (MARONY TRAVEL AGENCIES LIMITED)

A great course, have learned alot how to get amd maintain client and keep a good rapport

Sultan Algazlan (TRAVEL TIMES(Madinah))

With team go up

Zuber Mohammad (Universal Travels & Tourism LLC (SHJ))

it helps to understand the basics of how to handle a customer in any situation

Adebiyi Patricia Adekunbi (Askmeafrika Travels)

Knowledge is key, thanks alot tbo academy

HAREEHAARAN SELLIAH

Try to explore experience of who travel all around the World

Lowell Marata (Philippines Tourister & Traveler)

Greet experience.

Tanjot Kaur

Nice course

Divesh Gaur

Nice course taught throughout and also the values taught are helpful.

Felipe Anjos (Tek Travels DMCC (TBOHolidays))

Excellent course for executives to apply on visit.

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